Updates & Comms

Updates

A lot of Collectives like to periodically email their Financial Contributors, to let them know what their donations are enabling, express thanks, or notify everyone of a change. Similarly, hosts often need to contact the administrators of the Collectives they are hosting.

To create an Update, go to your Collective page, head to the Updates section and click on + Create a new update. Updates will be emailed and appear in the Updates section of your Collective page.

Target audience

If you're a fiscal host, you'll have the option to pick the target audience before publishing an update:

Target audience for host's updates
  • Notifify financial contributors: will notify everyone who financially contributed to the host

  • Notify hosted collective's admins: the administrators of the Collectives you're hosting

  • Notify everyone: will notify the two categories above

The Updates section of a Collective page after being populated with two posts.

You can also write and publish Updates through email by sending a message to backers@$COLLECTIVE.opencollective.com (in which $COLLECTIVE is the slug of your Collective, which appears in your Collective URL).

Web interface

We offer a rich editor to write your fantastic updates to your Contributors!

Private updates

Hosts don't have access to the "private updates" feature yet.

You can also write and publish exclusive updates for your Contributors by selecting the box on Private update.

And if you wish, you can set it to become public after a certain date.

Contacting a Collective

Users can contact you via the contact form of your collective. It is linked in your collective page through the Contact button. The forms stands on /{your-collective}/contact. If you don't want to use this feature, please email us at support@opencollective.com and we'll disable it for you.