Some of the information below is included in different parts of this documentation. The goal is to provide an easy Welcome Document with all the relevant information new Open Collective Team Members need to get started.
We are on a mission to enable communities to be sustainable and fundraise in full transparency without having to create a legal entity to do it.
Sustainability: We can’t achieve our mission unless we are sustainable doing it. We take a broad definition of sustainability as financial, collective and individual sustainability.
Openness: We work in the open, use public slack, our code is public. We strive to be reachable and welcoming.
Resilience (people come and go) A successful company survives its founders. We try to do things in a way anyone can pick up after and carry on.
Work in the open. It saves a lot of time. There should be little to no distinction between an internal and external contributor.
Seek advice but make your call. Make sure you ping anyone internally or externally that could add valuable feedback to what you are working on.
Be mindful of everyone else’s time: don’t block others. Think about how someone can take over from you, don’t become a bottleneck.
Apply rough consensus. You don’t need everyone to sign off on something.
Go ahead, results speak louder than words.
Deliver. Schedules are flexible but…
...Show up for (online) meetups, let the team know if you can’t make it. Trust by default, don’t break the trust.
Support and encourage contributions. When someone contributes, it means they care.
Take care of yourself, it’s a marathon - not a sprint. Take care of each other. We are all doing our best.
Expect review requests to be replied in 24h hours (excluding weekends), after this period you can merge.
Ensure you have proper RFCs for important changes
You’re responsible for deploying what you develop
It’s everyone’s responsibility to make sure we are all as autonomous as possible.
We use Slack to communicate. Make sure you join the appropriate channels for your area (#engineering #design #internal-support #support etc) We try to have most conversations on open channels. We will invite you to the private Team channel which we use for internal conversations.
Slack is used for our asynchronous standup. We will add you to standuply when you join (please ping François on slack or [email protected] if you are not on it yet). Every day we answer:
What’s your update for today? (what are you working on / what have you done?)
Do you need anything from anyone?
EU/Africa’s deadline is before the standup 3pm CET
Americas / NZ: deadline is at the end of the day
Good Practices for Slack:
DM if it’s urgent / personal
Use public channels by default
Thread replies for ease of flow
Conversations about features, feedback, bugs, etc must be reported on GitHub. This allows us to properly track them.
Main Repo: All issues should be posted in the main repo.
Bugs: We provide a template for bug reporting - Please follow up as much as possible
Features: Features have a template that starts with the user. For example, As a Collective Admin I want to…
We use Freshdesk to track user support requests. If you receive a support inquiry that can’t be solves immediately (e.g. on Slack or email), you can create a Freshdesk ticket for followup. You may be assigned support tickets that relate to projects you’re working on.
Monday 330pm CEST / 930am EST: Weekly meeting: weekly planning, review of To Dos, numbers and open issues. This is the document we use to track our weekly goals.
Tuesday 830am CEST / 830PM NZT: EU/NZ Weekly Meeting
Friday 3pm CEST / 9am EST: Friday Demo: We present the week’s progress. If you need to make a presentation you can use this template
Monday and Friday calls are recorded for team members who can’t make the time.
Daily Calls: Tuesday-Thursday 3pm CEST / 9AM EST: daily standup. Rough account of what we are up to & blockers.
We organize quarterly Team Retreats to bring the whole team together for 3-4 days. There is an expectation that everyone (within reason) participates. If you live very far away from where the retreat takes place, or it’s hard for ou to travel we ask you to try to come at least once a year.
Design normally sends one member per retreat so they all get a chance to participate.
We will cover expenses for you to join. Please submit the receipt of your travel to the relevant retreat event on our Collective. Please try and take the train when possible! If you are coming from far away and the ticket is expensive, please contact Alanna ([email protected]) to sort it out.
You can find previous retreats docs here.
To achieve that we use these questions to prioritize what gets done:
Does this serve our mission?
Will this make us financially sustainable?
Is it possible to build and maintain with our team and runway?
Can this make us move faster?
Does this increase quality and not technical debt?
Will this bring us more Collectives and financial contributors?
Is this already solved elsewhere, or is it our unique contribution?
Can we measure the success of this?
All projects must have an owner, metrics, and a timeframe and must follow these guidelines:
Create a Github issue using the Project template
Bring it up in team meeting and/or host a kickoff workshop
Link related issues or create Github project
Project owner role
tie breaker & decision-maker
makes sure no one’s blocked
Responsible for delivery
Documentation and comms plan
Pass the role on if they can’t continue
Post-ship plan for maintenance
Expense Flow: https://github.com/opencollective/opencollective/issues/2394
Owner: Alanna (and Pia)
Timeframe & Milestones:
(see github issue)
Separate API and frontend dev
Ideally implementation starts end of Oct
More expenses filed
Less support requests
Less host admin time spent
Way fewer issues with invoices (fewer expense comments)
Use of the new features (ex batch expenses)
25 days a year, paid
Unlimited unpaid leave (make sure everything is organized and anyone can take on your tasks). Please note we are a startup and on a constrained budget that can change by the time you are back. Over 3 months unpaid leave, we can’t guarantee that we’ll able to pay you again.
25 days paid (your vacations)
6 months unpaid. Please note that we are a startup that is not sustainable yet and our situation might change but we will strive to pay you again after 6 months of parental unpaid leave.
Open Collective will cover the following expenses:
Travel, accommodation & meals during retreats.
Travel to conferences (pre-validation required)
Personal development workshop/classes (pre-validation required)
Core contributors are responsible for:
Office, Hardware / Internet
Commute / Lunches
Core contributors (& part time contributors) should submit their invoices to the corresponding collective:
Please submit your invoices to your relevant collective. Invoices need to be addressed to:
Attention: Open Collective Inc.
340 S. Lemon Ave. #3717, Walnut, Ca. 91789, USA
Design operates as a Collective out of Guadalajara.
Cuiki (Darío [email protected]) is the director of the Collective.
They use Figma to collaborate. Please email Cuiki for access.
Contributing Guidelines and Design System are here.
All expenses to the design team must be submitted on their collective.
François ([email protected]) is the director of the Engineering team.
These are the development contribution guides.
Best Practices of the engineering collective.
Changelog for our updated release notes.
You can find RFCs folder here.
A current team member should set the new person up with the following as needed:
Invite to Slack and appropriate channels
Team meeting calendar invitations
Ghost blog author profile
Set up Open Collective user profile
Open Collective email account
Access to Google Drive