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  • 🔄 Can I request a refund for a donation?
  • 📝 How to Request a Refund
  • 💳 Refund Processing Times
  • 📌 Additional Information
  • 📬 Need Assistance?

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  1. How it works?
  2. Financial Contributions – How to Donate

Refunds

Can I refund a donation or get a refund for one I have made?

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Last updated 22 days ago

Was this helpful?

🔄 Can I request a refund for a donation?

Yes, under certain conditions. Open Collective Europe (OCE) can process refunds for contributions made via credit card, bank transfer, or PayPal.

⏳ Refund Timeframes

  • Credit Card or Bank Transfer: Refunds can be requested within 90 days of the contribution date.

  • PayPal: Refunds can be requested within 60 days of the contribution date.

Important: Refunds are only issued to the original payment method. If the original account is closed or the card has expired, we cannot process the refund.


📝 How to Request a Refund

To initiate a refund, please email with the following details:

  • URL of the donation (e.g., https://opencollective.com/europe/contributions/528520)

  • Date and amount of the transaction

  • Reason for the refund request

Note: If the contribution was authorized and the funds have already been used to support the Collective's activities, OCE reserves the right to deny the refund request.


💳 Refund Processing Times

  • Credit Card: 1–3 business days to process; may take 1–2 billing cycles to appear on your statement.

  • Bank Transfer via Stripe: 7–10 business days to process.

  • PayPal: Typically processed within a few business days.


📌 Additional Information

  • Refunds are only processed to the original payment method.

  • If the original payment method is no longer active, we cannot issue a refund.

  • For contributions made via manual bank transfer, please contact OCE directly to discuss refund options.


📬 Need Assistance?

For any questions or further assistance regarding refunds, please contact us at .

oce@opencollective.com
oce@opencollective.com