Refunds

Can I refund a donation or get a refund for one I have made?

🔄 Can I request a refund for a donation?

Yes, under certain conditions. Open Collective Europe (OCE) can process refunds for contributions made via credit card, bank transfer, or PayPal.

⏳ Refund Timeframes

• Credit Card or Bank Transfer: Refunds can be requested within 90 days of the contribution date.

• PayPal: Refunds can be requested within 60 days of the contribution date.

Important: Refunds are only issued to the original payment method. If the original account is closed or the card has expired, we cannot process the refund.

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📝 How to Request a Refund

To initiate a refund, please email [email protected] with the following details:

• URL of the donation (e.g., https://opencollective.com/europe/contributions/528520)

• Date and amount of the transaction

• Reason for the refund request

Note: If the contribution was authorized and the funds have already been used to support the Collective's activities, OCE reserves the right to deny the refund request.

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💳 Refund Processing Times

• Credit Card: 1–3 business days to process; may take 1–2 billing cycles to appear on your statement.

• Bank Transfer via Stripe: 7–10 business days to process.

• PayPal: Typically processed within a few business days.

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📌 Additional Information

• Refunds are only processed to the original payment method.

• If the original payment method is no longer active, we cannot issue a refund.

• For contributions made via manual bank transfer, please contact OCE directly to discuss refund options.

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📬 Need Assistance?

For any questions or further assistance regarding refunds, please contact us at [email protected].