# Refunds

### 🔄 Can I request a refund for a donation?

Yes, under certain conditions. Open Collective Europe (OCE) can process refunds for contributions made via credit card, bank transfer, or PayPal.

#### ⏳ Refund Timeframes

* **Credit Card or Bank Transfer**: Refunds can be requested within **90 days** of the contribution date.
* **PayPal**: Refunds can be requested within **60 days** of the contribution date.

{% hint style="danger" %}
**Important**: Refunds are only issued to the original payment method. If the original account is closed or the card has expired, we cannot process the refund.
{% endhint %}

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### 📝 How to Request a Refund

To initiate a refund, please email <oce@opencollective.com> with the following details:

* **URL of the donation** (e.g., `https://opencollective.com/europe/contributions/528520`)
* **Date and amount** of the transaction
* **Reason** for the refund request

{% hint style="danger" %}
**Note**: If the contribution was authorized and the funds have already been used to support the Collective's activities, OCE reserves the right to deny the refund request.&#x20;
{% endhint %}

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### 💳 Refund Processing Times

* **Credit Card**: 1–3 business days to process; may take 1–2 billing cycles to appear on your statement.
* **Bank Transfer via Stripe**: 7–10 business days to process.
* **PayPal**: Typically processed within a few business days.

***

### 📌 Additional Information

* Refunds are only processed to the **original payment method**.
* If the original payment method is no longer active, we cannot issue a refund.
* For contributions made via **manual bank transfer**, please contact OCE directly to discuss refund options.

***

### 📬 Need Assistance?

For any questions or further assistance regarding refunds, please contact us at <oce@opencollective.com>.


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