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On this page
  • ๐Ÿ”„ How do I cancel recurring donations/subscriptions/payments?
  • ๐Ÿ•ต๏ธ What if a contributor wants their contribution to be anonymous?
  • ๐Ÿ’ณ What if a financial contributor is unable or not comfortable with submitting their credit card information online?
  • ๐Ÿ“ฌ Someone said they sent my collective money but I donโ€™t see it in my account! Help?
  • I sent in money but I don't see my donation on the collective's page?!
  • ๐Ÿงพ What if a financial contributor requests an invoice before making the donation?
  • ๐ŸŒ Can we use outside fundraising platforms to fundraise for our collective?
  • ๐Ÿ’ผ Can we receive earned income (i.e., non-donations)?
  • ๐ŸŽ Can we offer financial contributors something in return for their donation?
  • ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘ Can my group offer memberships/accept membership fees?
  • ๐Ÿ” Can my collective donate to another hosted collective?

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  1. FAQ

Contributions FAQ

Questions about contributing to our hosted collectives

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Last updated 21 days ago

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๐Ÿ”„ How do I cancel recurring donations/subscriptions/payments?

See our instructions on how to cancel recurring or ongoing donations, subscriptions, payments, etc., .

๐Ÿ•ต๏ธ What if a contributor wants their contribution to be anonymous?

Contributors can make an anonymous payment by choosing when picking a profile to pay from. If the contributor contributes as a , then the given name will still show up, the contributor then just wonโ€™t have to log in to make the payment. All Open Collective users can also a public display name from their private legal name.

๐Ÿ’ณ What if a financial contributor is unable or not comfortable with submitting their credit card information online?

If a donor is not comfortable with online credit card transactions, they can send the funds via PayPal or bank transfer.

๐Ÿ“ฌ Someone said they sent my collective money but I donโ€™t see it in my account! Help?

~or~

I sent in money but I don't see my donation on the collective's page?!

We often receive money in our bank account without any indication of where it should go. (This is why it's so important to include the order# in the bank transfer). We always do a thorough research to identify the right collective, but sometimes it is not possible.

At the end of the month, we move the unidentified funds to a .

We keep the money there until we can identify who it is intended for and then we transfer it.

Write to us on oce@opencollective.com or send us a message via or . We will ask you to send us screenshots/receipts that include the expected amount, the collective name, and the sender/any info about the bank transfer, so that we can send the funds to their happy home.

๐Ÿงพ What if a financial contributor requests an invoice before making the donation?

Reach out to us at oce@opencollective.com. We are happy to procure an invoice of this kind when requested. Please provide: Donor name, Email, Collective Name, & Donation amount (+ screenshots/links if applicable) for context.

๐ŸŒ Can we use outside fundraising platforms to fundraise for our collective?

We recommend using Open Collective as much as possible so that you can manage your budget in one place, but you may use other platforms to raise funds for your community.

At this time, we cannot accept direct payments from third-party platforms like Patreon, GoFundMe, Kofi, etc. You would need to move this money into OCE manually. Reach out to us at oce@opencollective.com with any questions on how to do this.

๐Ÿ’ผ Can we receive earned income (i.e., non-donations)?

No. Open Collective Europe can receive only donations and grants.

๐ŸŽ Can we offer financial contributors something in return for their donation?

๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘ Can my group offer memberships/accept membership fees?

๐Ÿ” Can my collective donate to another hosted collective?

If youโ€™re interested in taking advantage of our partnership with GitHub Sponsors, with your collective.

You can use the feature. What you cannot do is sell products or services through this feature because it is taxable income, and not in line with our hosting. We recommend creating a clear contribution policy in case of membership tiers.

Check out Open Collectiveโ€™s feature!

Collectives hosted by Open Collective Europe. (If you want to give to a collective with another fiscal host there are.)

here
incognito
guest
differentiate
Contact us!
holding fund
Slack
Discord
please see our guide to connecting Sponsors
Tiers
Tiers
can easily give to other collectives
some extra steps