Request a contribution refund

Contact OCE promptly so the original contribution can be checked.

If you need a donation refunded, email [e-mail].

Include these details

• The contribution link or reference.

• The collective’s name.

• The date, amount and currency.

• The reason for the request.

Do not send full card details or bank credentials.

What happens next?

OCE checks the contribution, its status and the available refund route. Whether a refund can be made depends on the circumstances, the funds and the payment method. Contact us promptly rather than relying on an old deadline.

Refunds are normally returned through the original payment route. Tell OCE if that account or card has changed; do not send replacement payment details in a public comment.

Once processed, the time before a refund appears can depend on the bank or payment provider. Ask OCE for the status if it has not arrived.

If you only want to stop future contributions, see recurring donations.