Tiers & Goals

Use tiers to define different amounts for financial contributions. Tiers can also have associated goals.

To update them, go to your Collective page, click on the gear icon and head to the Tiers section.

You should find the following form:

Tier configuration form

Configuration for Tiers

Type

Generic, membership, service, product, donation.

Name

e.g. Gold Sponsor, Member, Supporter. This is the only required field to add a new Tier with the default values; all others are optional.

Description

Important information for Financial Contributors such as what does this tier mean or which rewards are included.

Amount type

Fixed or flexible. Flexible amounts can be adjusted by users as they wish.

Suggested amounts

Suggestions for contributors to pick from.

Default amount

A preset starting amount.

Minimum amount

The minimum amount allowed for this contribution, if any.

Interval

The frequency in which such contribution will be charged. It can be a one time contribution, a monthly one, or even yearly.

Available quantity

For limited edition contributions (such as special edition items, one-time events, etc).

Button text

The action word on the Tier card users click (such as donate, join, contribute). You can also add emojis if you wish!

Example of a Tier with an emoji

Goal

Target amount you're trying to raise in this Tier.

Force standalone page

If you want to force the creation of a page for this tier. Here's what it looks like:

You can access it from your Collective page by clicking on Read more.

To add more Tiers, click the blue "add another tier" button.

Don't forget to save your changes so they show up on your Collective page.

Support Tiers

A great way of having more companies supporting your project is by offering them a support tier, where you offer access to support in exchange for financial contributions. Companies may or may not use it but it gives them the peace of mind to have someone who knows the code base very available to help them within a reasonable time frame.

An example is Babel's Base Support Sponsor tier.

Here is a template for a basic support tier for your collective:

Become a Base Support Sponsor with a yearly donation of $24,000 ($2k/month paid in full upfront). Get your logo on our README on Github and on the front page of our website, as well as access to up to 2 hours of support per month. Support will be remote with the option of a share screen or via private chat.

With the above tier example, your responsibilities as a Collective are:

  • Adding the sponsor's logo on your website

  • Merging the Open Collective's PR on your readme to show their logo (or doing one yourself)

  • Engaging with them to provide the support you've agreed to via the channels specified

The Sponsor's responsibilities are:

  • Contacting you with via the specified channels

  • Limiting their support requirements to the time slots specified

  • Scheduling the time slots at least a week in advance

FAQ

For Collectives

How do I define the price?

It depends on a lot of things but mainly on how critical is your open source project to the organization (which is arguably quite subjective). We recommend to start at $500/month with a yearly commitment ($6k up front) for access to two hours of support a month. As you grow, you can start increasing the price.

Why a yearly commitment?

It's easier for companies to budget services for the year. It also ensures that they contribute to the maintenance of the project.

For companies

By subscribing to a support tier, you not only get private time for your team to discuss the open source project that you are depending on, but you are also helping the collective to maintain it. It's a great way to balance your interests with the interests of the community.

Do I get an invoice?

Yes, you will receive an invoice emitted by the host of the collective (Open Source Collective 501c6).

Can I do a Purchase Order (PO)?

Yes, you can pay with a credit card or we can work with you to go through your Purchase Order process. Just reach out to us: host+c6@opencollective.org.

What if we never were provided with support?

Please reach out to us and we will work it out (support@opencollective.com).